Welcome to the Monesave FAQ page! Here you'll find answers to common questions about our smart payment rings, NFC technology, security, fees, and how to use our products safely. If you have additional questions, feel free to reach out to our support team.
Our Monesave Payment Rings are smart, contactless payment rings that allow you to make secure transactions directly from your ring. They use NFC (Near Field Communication) technology to enable payments at any compatible terminal.
Simply link your Monesave Payment Ring to your Monesave account through the app, load funds onto it, and then tap it against any NFC-enabled terminal to make payments.
No, currently Monesave Payment Rings are only for in-person, contactless payments at NFC-enabled terminals. You can use your account for online transactions through the app or other available payment methods.
The Monesave Payment Ring does not require charging as it does not contain a battery. It operates on passive NFC technology that is powered by the terminals when used for payments.
No, the Monesave Payment Ring can only be linked to a single Monesave account. You can manage your account through the Monesave app at any time.
If your Monesave Payment Ring is not working at a terminal, make sure the terminal supports NFC payments. If it does, try tapping the ring again or checking the ringâs connection through the Monesave app.
Yes, you can use the Monesave Payment Ring internationally at any NFC-enabled terminal that accepts contactless payments. Ensure that your Monesave account is configured for international use.
Yes, the Monesave Payment Ring is water-resistant and designed to withstand everyday exposure to water, such as rain or handwashing.
Currently, the Monesave Payment Ring comes in a standard design. You can check out custom options on our website, where we offer a range of designs for you to choose from.
If your Monesave Payment Ring is damaged or lost, contact our support team immediately. We will guide you through the replacement process.
NFC (Near Field Communication) is a short-range wireless technology that allows devices to communicate when they are placed near each other. It is commonly used in contactless payments, such as with the Monesave Payment Ring. The short range protects our users from skimmers and thieves
The Monesave Payment Ring uses NFC technology to transmit payment information to compatible terminals when you tap it against the payment reader. This allows for a fast and secure transaction.
Yes, NFC technology is secure. It uses encryption and tokenization to protect your payment details. Transactions are only processed when the ring is placed near a compatible terminal, ensuring additional security.
NFC works over very short distances, usually within 4 cm (1.5 inches). This minimizes the risk of unauthorized transactions, as the ring needs to be physically close to the terminal.
While no technology is completely risk-free, NFC technology is highly secure. The information transmitted is encrypted, and transactions are only initiated when the ring is in close proximity to a terminal.
Yes, NFC payments do not require an internet connection. The transaction is processed using the NFC reader at the terminal, and your account is updated through the Monesave app later, when connected to the internet.
NFC is widely adopted in payment terminals. Most modern terminals support NFC technology, but if you encounter one that does not, you will need to use an alternative payment method.
Yes, as long as the transit system supports NFC payments, you can use your Monesave Payment Ring to pay for fares in participating locations.
Look for the contactless payment symbol on the terminal. Itâs usually a wave-like icon, indicating that the terminal supports NFC payments. Monesave Payment Rings are mastercard approved therefor it acepted at over 100 countries globally.
Yes, many airports and hotels that accept contactless payments are compatible with NFC technology, allowing you to use your Monesave Payment Ring to pay for services directly.
Yes, Monesave Payment Rings are designed with high-level security features. They use encrypted NFC communication and tokenization to protect your payment data from theft or fraud.
You can enable multi-factor authentication (MFA) for added security. Additionally, you can lock your ring through the Monesave app if youâre not using it frequently.
If your ring is lost or stolen, immediately report it to Monesave customer support. We can deactivate the ring and protect your account from unauthorized transactions.
Regularly update your password, enable two-factor authentication, and monitor your account for any suspicious activity. You should also ensure that your phone or device used with the Monesave app is secure.
No. NFC payments are designed with security in mind. The information transmitted is encrypted and unique to each transaction. A person cannot access your payment information unless they have the physical ring in close proximity to a terminal.
Monesave does not store sensitive payment data. Instead, we use tokenization to create a unique identifier for each transaction, ensuring that your data remains private and secure.
Yes, you can lock or deactivate your ring through the Monesave app at any time for added security.
Yes, the Monesave app uses industry-standard security measures, including encryption and secure authentication, to protect your personal and financial data.
Immediately contact Monesave customer support to report any unauthorized transactions. We will assist you in securing your account and investigating the issue.
Currently, Monesave Payment Rings do not have a PIN feature. However, you can secure your account through the Monesave app using multi-factor authentication (MFA).
There are fees associated with loading funds onto your ring, withdrawing funds, and currency conversion. Please refer to the Fees section of our Website for the latest information. Fees allow us continue to keep the App running to protect our users. Beware of any Apps claiming to be "Free". As they say, if anything is free, you or your data are paying for that service!
No, there are no transaction fees for making payments at participating retailers with your Monesave Payment Ring. However, your bank or payment processor may charge fees depending on their policies.
Monesave is a fintech app and not a bank. You can top up your Ring with Debit or Credit Cards, with Bank transfers or with regular top ups via the app so you dont even have to worry about taking your wallets or phone with you.
No, all fees are clearly disclosed upfront. Please refer to our fees page for a full breakdown of charges related to using Monesave services.
Transfers between users (M2M) are free. However, if you convert funds between currencies, a 0.5% fee will apply.
Yes, there is a 1% withdrawal fee when you transfer funds from your Monesave account to your bank account or other payment methods.
Businesses are charged a 0.5% fee on incoming payments. This is in addition to any fees from payment processors.
Yes, international transfers may incur additional fees depending on the countries involved and the payment processors used.
All fees are clearly outlined in our terms and conditions and on the fees page of our website. You can also view the fees in the app before completing any transactions.
No, Monesave does not charge any subscription fees for using our services. You only pay transaction-based fees, which are clearly stated on our website. But we do not suppot payment of ongoing subcription fees!
Always be mindful of your surroundings. Keep your ring close to your body, avoid showing it in crowded places, and tap only on trusted NFC terminals. Monesave protects our users by placing the sensors or strategic places which makes it more difficult for thieves. Contact us on the app for more information on this.
Yes, you can lock your payment ring using the Monesave app, which will prevent it from being used until you unlock it again.
If your ring is lost or stolen, contact Monesave support immediately to deactivate it and secure your account. It is worth nothing that Thieves are less likely to steal your Ring compared to a wallet or phone or watch.
Always check that youâre tapping your ring only on legitimate payment terminals. Be cautious of strangers standing too close to you when making payments.
Tokenization is a security process where sensitive payment data is replaced with a unique identifier, making it useless to hackers even if intercepted during a transaction.
Yes, enabling multi-factor authentication adds an extra layer of security to your account and protects your funds from unauthorized access.
Ensure your phone or device is protected with a password or biometric authentication (like fingerprint or face recognition). Always download the Monesave app from trusted app stores.
Regularly check your transaction history through the Monesave app to spot any suspicious activities. If you notice anything unusual, contact customer support immediately.
Currently, Monesave does not support PINs for the payment ring. However, you can secure your account with multi-factor authentication for added protection.
If you lose your phone, immediately disable the Monesave app using your online account or contact customer support. You can then restore security once youâve recovered your phone or device.
