Privacy Policy

Effective of: 27 March 2024

This Privacy Policy covers all personal data that you submit to us or that we obtain from you when you use our Website or the Services.

When you create a user on the Monesave app, you will be asked to provide Monesave with a variety of information about yourself. Monesave is responsible for processing your information. The processing of the information is necessary for Monesave to keep track of your savings and budgeting status. Monesave also uses the information for continuous improvement and further development of the Monesave app. The information is anonymized whenever possible.

Processing your information is done on the basis of consent that you give in connection with the creation of your user profile. You can withdraw your consent at any time by deleting your user in the Monesave app. 

General Principles 

We are committed to transparent and secure data processing. Monesave is committed to processing any personal data in line with GDPR ,EU standards and laws. In this privacy notice we provide you with information about what personal data we process and for what purposes, what are your rights and where you can contact us in case you have any questions or concerns about your personal data processing. We only process personal data where we have your consent or where we are entitled to do so based on other legitimate reasons, in particular where:

(a) processing is necessary for the performance of the Service and to enable us to contract with you in connection with provision of the Service,

(b) processing is necessary for compliance with a legal obligation to which we are subject;

(c) processing is necessary for the purposes of the legitimate interests. Legitimate interest is a legal ground for the processing of your personal data when it is based on our legitimate interests or the legitimate interests of a third party, provided that those interests are not outweighed by your rights and interests and those interests have a specific purpose, they are necessary, and they are balanced.

We do not process any special categories of personal data, i.e. we do not process any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

We do not intend to collect personal data of children or persons under the age of 18 (eighteen) years old.

Accordingly, the purpose of this Policy is to set out the basis on which we will process your Personal data when:

  • You visit and use any page of our Website Platform, regardless of where you visit or use them from;
  • You apply for, receive, pay and/or use any of our Services.
  • You communicate with us or leave a query;
  • You subscribe to our newsletters/updates;
  • We measure or analyze the Website’s traffic.

Categories of Data we collect

We might collect the information necessary for your identification such as name, email address, and phone number. Please note that we do not store bank card details, KYC documents you submit for identification purposes, licensed entities whom we have partnered with store this information. Agreeing to this privacy policy gives our partners the right to collect and store these data. 


If you granted us your consent to process your personal data, you can withdraw your consent any time without affecting the lawfulness of processing based on consent before its withdrawal by removing your consent in the App – Settings – Personal data & privacy section or by unsubscribing from this service following instructions at the end of each of such email communication. 

Third Party Service Providers

We have third party service providers which are indicated below. Please take note of their Terms & Conditions as well their Privacy Policies.

  • Sum&Substance: For KYC/AML verification. Link to their website here;
  • Striga: the licensed entity providing services related to Virtual Assets and Virtual IBAN issuing. Link to their website here
  • Social media companies to promote and be present in social media such as Facebook, TikTok, Instagram, LinkedIn, Twitter, YouTube, Telegram, GitHub, Discord, Medium, Reddit;
  • Other: third parties to be advised in this Privacy policy and our terms and conditions here

The Monesave Privacy Policy does not cover the privacy practices or policies of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their sites, features or policies.

Please read their privacy policies before you submit any data to them. Please familiarize yourself with these providers and their privacy and liability policies. If you find any of these may not work for you, please do not access any of these Websites and do not use any of our Services.


What are cookies used for?

Cookies help identify application users and web site re-occurring visitors, they remember users’ custom preferences, help user complete tasks without having to reenter information when browsing from one page to another or when visiting the site later. Cookies can also be used to track user preferences when web browsing for online behavioral target advertising and to show adverts relevant to something that the user searched for in the past.

What type of cookies do we use? In order to provide you with a better service, we use cookies when you visit our website www.monesave.com or when you use your Monesave app. We use different set of cookies. We use the term “cookies” to refer to pieces of information that are sent to your browser and stored on your computer or device to store and sometimes track information about your preferences in order to deliver behavioral advertising. System cookies enable us to provide you with services you have specifically asked for and are essential in order to enable you to move around the Website and application and use their features, such as cookies used to identify user once he or she has logged in. Without these cookies some services you have asked for cannot be provided to you. Apart from those we use cookies and third-party cookies that help us track your browsing history in order to serve you with behavioral advertising. We will only use these cookies if you grant us explicit consent on our website www.Monesave.com. You can disable or refuse some or all cookies, or delete the already set up cookies in the web browser you use. The cookies we use can be divided into the following:

  • session cookie which is erased when you close the browser, it exists only in temporary memory of your device while you navigate the website;
  • persistent cookie which remains on the user’s computer/device for a pre-defined period of time, these remain in operation, even when you have closed the browser, they remember your login details and password so you don’t have to type them in every time you use the site; and
  • third-party cookies these are installed by third parties with the aim of collecting certain information to carry out various research into behavior, demographics etc.
  • Persistent cookies and third-party cookies are deleted automatically if you are in-active and do not visit our web-site or use our application for more than 6 months. Also you can delete these cookies if you change your preferences.
  • Web beacons are images (single-pixel gifs) embedded in a web page or email for the purpose of measuring and analyzing site usage and activity. Web beacons or similar technologies help us better manage content on our Services by informing us what content is effective, count users of the Services, monitor how users navigate the Services, count how many e-mails that we send were actually opened or count how many particular articles or links were actually viewed. We do not tie the information gathered by web beacons to our users’ Personal Information.

You can learn more about cookies at www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers. Please note, however, that blocking or deleting cookies used on the Website or the application may affect the availability and functionality of the Website and provision of service to you via our application.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Site, please contact us on the details below.

Security & Data Retention

Monesave takes commercially reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Accordingly, we store all the personal information you provide on secure servers.

We also use suitable legal, technical, and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Please note that no transmission of information via email or other telecommunication channels or your access to our platform and services through the internet could be fully secured. Therefore, you should take due care when you are accessing our platform and services via internet or sharing confidential information via e-mail or other telecommunication channels.

We do not retain personal data for longer than necessary to achieve the processing objectives, including, as applicable, to provide the services to you, comply with our legal obligations, and maintain the protection of our legal rights and legitimate interests.

Generally, we retain personal data for the following periods:

  1. Data relating to legal agreements and legal relationships – 10 years after the due date of the latest event potentially giving rise to a legal claim
  2. Billing information – 7 years;
  3. CVs and other information provided by Monesave job applicants and contractors – 1 year;
  4. other information – 5 years as of collecting the data or 5 years after the termination of the business relationship, as relevant.
  5. Where the law prescribes specific limitation periods or data retention terms, we may retain personal data for a different time than set out above.
  6. Upon the expiry of the retention period, we will erase your personal data or anonymize it irreversibly.

Your Rights related personal data processing

Right of access to your data

You have right to request that we provide you with a confirmation as to whether or not we process your personal data and, where that is the case, grant you access to the personal data and the following information:

  • the purposes of the processing;
  • the categories of personal data concerned;
  • the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations; (d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • the existence of the right to request from us rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing;
  • the right to lodge a complaint with a supervisory authority;
  • where the personal data are not collected from you, any available information as to their source;
  • the existence of automated decision-making, including profiling and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you. If your data were transferred to a third country or to an international organization outside the European Union, you have the right to be informed of the appropriate safeguards relating to the transfer. If you request so, we shall provide you with a copy of your personal data we are processing. For any further copies requested by you, we may charge a reasonable fee based on administrative costs. If you made the request by electronic means, and unless otherwise requested by you, the information shall be provided to you in a commonly used electronic form. The right to obtain a copy referred to in paragraph 3 shall not adversely affect the rights and freedoms of others.

Right to rectification

You have right to obtain from us without undue delay rectification of any inaccurate personal data concerning you. Taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to erasure

You have right to request that we erase your personal data without undue delay, if (a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) we process your personal data on the basis of your consent and you withdraw your consent, and where there is no other legal ground for the processing; (c) you rise your objection on individual automated decision-making and there are no overriding legitimate grounds for the processing, or you objected to processing of your personal data for direct marketing purposes, including profiling to the extent that it is related to such direct marketing; (d) the personal data have been unlawfully processed; (e) the personal data have to be erased for compliance with a legal obligation in European Union or law to which we are subject.

Data Retention and Deletion

You have the right to request that your Personal Information be deleted from our primary production servers. You own your data. Anytime you want your data removed from our system, you can request us to delete your account from our production servers. As a result, your data will be excised permanently from our production servers and further access to your account will be impossible. Additionally, any connection we had established to your Account Information will be disconnected. However, for purposes of ensuring continued ability to serve you in case of malfunction or damage to our production servers, we retain backups of portions of your data derived from your Account Information on our production servers. Your aggregated data is stored in these servers indefinitely. We reserve the right to use any aggregated or anonymous data derived from or incorporating your Personal Information.

You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer want to use our Services, you may correct or delete inaccuracies, or amend information by making the change at any time via the Service. However, in some instances we cannot delete all information we hold about you.

We store personal data as long as we need it and the retention practice depends on the type of data we collect, regulatory burden, and how we use the personal data. The retention period is based on criteria that include legally mandated retention periods, pending or potential litigation, tax and accounting laws, intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving.

Right to data portability

You have right to receive the personal data concerning you, which were provided to us, while registering into our system or while using our application, in a structured, commonly used and machine-readable format and you have the right to transmit those data to another service provider without hindrance, where: (a) the processing is based on your consent pursuant or on a contract; and (b) the processing is carried out by automated means. We will provide you these data in .csv, .xls or .pdf format by e-mail, which we use when using our system. You can request that we transmit the data directly to the other service provider, where it is technically feasible. Your exercise of the data portability right does not mean that you cancel using our services or that you withdraw your consent that we further process your personal data. This shall not affect the services we have been providing you prior to such request. We may reject your request for data portability if it shall adversely affect the rights and freedoms of others.


If you find or believe that your personal data is being processed in violation of your privacy or law, especially if personal data are inaccurate with regard to the purpose of processing, you may ask at support@monesave.com for explanation and demand that the resulting condition be removed.



The relationship between us in respect of your data protection is regulated by the laws of the Republic of Ireland and directly applicable Regulations of the European Union. We may need to change the information contained in this Privacy Policy from time to time. We advise you to check our Privacy Policy regularly for the latest version. We will notify you about significant changes in the way we treat personal information by sending an email notice or by placing a prominent notice on our Website.

Monesave Contact information is provided below:

  • Our website is www.monesave.com.
  • Email contact: support@monesave.com
  • Ireland Office:The CHQ Building, Custom House Quay, Dublin 1, D01 Y6H7, Ireland
  • Phone Ireland:+353 1 442 9650
  • Phone Switzerland:+41 44 585 24 55
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