You may not use the App for any illegal or unauthorized purpose. You must not, by using the App, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

Users must not modify or adapt the App or modify another website so as to falsely imply that it is associated with the App or the Website or any other of Monesave’s Services. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the App, and not to use or access the App without the express written permission of Monesave. Monesave may, but has no obligation to, remove Content and accounts containing Content that it determines in its sole discretion to be unlawful, offensive, threatening, libelous, defamatory, or otherwise objectionable or to be violating any party’s intellectual property or these Terms. Verbal, physical, written, or other abuse (including threats of abuse or retribution) of any of Monesave’s customers, employees, members, or officers will result in immediate account termination. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve.

(a) transmissions over various networks; and 

(b) changes to conform and adapt to technical requirements of connecting networks or devices. You must not upload, post, host, or transmit unsolicited email, SMS, or “spam” messages. 

You must not transmit any worms or viruses or any code of a destructive nature. If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by Monesave) of other Provider’s customers, Monesave reserves the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption.

Account closure 

If you wish to close your account, directly contact us and we will do it for you. Kindly note that due to operational or workload constraints it can take up to 180 business days.

We also reserve the right to close your account, without prior notice, in exceptional circumstances. Exceptional circumstances include the following: 

· If we have good reason to suspect that you are behaving fraudulently;
· If you haven’t given us (or someone acting on our behalf) any information we need, or we have good reason to believe that the information or documentation you have provided is false or incorrect or misleading;
· If you’ve broken these Terms and Conditions in a serious or persistent way and you have failed to rectify the position within a reasonable time;
· If we have good reason to believe that your use of the platform is harmful to us or our software, systems or hardware;
· If we have good reason to believe that if you continue to use your account that it could damage our reputation or goodwill;
· If we have asked you to repay money you owe us and you have not done so within a reasonable period of time;
· If you’ve been declared bankrupt; or
· If we have to do so under any law, regulation, court order or instruction from any law enforcement authority or regulator. 

We may also decide to close or suspend your account for other reasons. We would contact you via email or through the Monesave in advance.

Once we have closed your account(s), you will lose all access to any service provided and these Terms and Conditions shall no longer apply to you.

Deposit Cryptocurrency 

‍You can deposit a given cryptocurrency by doing a transfer to your Monesave Account for this cryptocurrency. The address provided depends on the selected cryptocurrency. Contact customer services for the details

Sending funds to the wrong address, or sending any other asset other than not the selected cryptocurrency, will result in the permanent loss of those funds. 

Monesave is not responsible for any loss of funds as a result of any error or negligence of a user; as a result of any fundamental error, bug or malware which has affected the relevant cryptocurrency blockchain or any related systems. 

Deposit Fiat Currencies 

‍You can deposit Fiat in your account, by Bank transfer to the correspondent bank details provided in your account in Monesave App. When effecting a bank transfer, you will be asked to include a special reference code to help us identify the funds you have sent. Failure to include this reference within your bank transfer may result in delays in crediting your Monesave euro account. 

When your transfer is received, the equivalent value will be added to your account, without charging any fee or amount. 

The bank account from which any deposit is made to your account must be held directly in your name. Unidentified deposits or deposits received from an account that appears not to belong to you will be rejected and the funds returned to the original account. All costs arising from such a return of funds will be borne by you.

Withdraw Cryptocurrency

‍In order to withdraw a given cryptocurrency, you need to provide a destination wallet address. 

When a withdrawal request is received, the equivalent amount will be deducted from your account and transferred to the destination account provided. 

A fee may be charged by the blockchain network, or by us or our Trading Partners, which can vary depending on its congestion. 

Sending funds to the wrong address, or sending any other asset other than the selected cryptocurrency, will result in the permanent loss of those funds. Monesave takes no responsibility for any error or negligence on your part in ensuring that you have correctly supplied the public address which is meant to receive your funds. 

Withdraw Fiat 

‍In order to withdraw Fiat directly to your bank account, you need to provide us with the details of a destination bank account that must be opened in your own name and held with a Banking Institution. Note that the destination bank account must be in your name, otherwise the withdrawal request will be rejected. 

When a withdrawal request is received, the equivalent amount will be deducted from your Monesave account and transferred to the destination account provided. 

Monesave does not take any responsibility for bank details that are not correctly provided by you. Always ensure that your banking details are correctly included and such transfer is made to an account in your name.

Exchange 

‍Monesave allows you to exchange crypto-to-fiat, fiat-to-crypto and crypto-to-crypto. The exchange rate we use is calculated based on the market rate of our Partners. Although we will make the best efforts to obtain and provide you with the best rate available in the open market, Monesave is not bound to supply you with an at-par exchange rate value when effecting an exchange of any type of currency.

Exchanges and swaps can be performed directly on the blockchain through a liquidity aggregator, therefore each operation might be susceptible to price deviations depending on the liquidity depth of a certain token or pair. For convenience and as a risk preventive measure we have pre-determined the maximum slippage percentage. 

No Returns or Refunds. All exchanges and swaps of crypto assets are final. We do not accept any returns or provide refunds for your purchase of crypto assets, and we reserve the right to discontinue the exchange and swap of any determined crypto asset without notice. 

Transacting, trading and exchanging cryptocurrencies is a high-risk speculative activity in which you may lose all your money or a substantial portion of it. Do not trade with money you cannot afford to lose. We are not responsible if you lose any money as a result of any loss of market value of any currency (fiat or crypto) that is supported on our platform. 

Risk Disclosure 

Trading risks: You acknowledge and agree that you shall access and use the Services at your own risk. The risk of loss in trading crypto asset pairs and crypto asset and legal tender pairs (fiat currencies and/to crypto assets) can be substantial. You should, therefore, carefully consider whether such trading is suitable for you in light of your circumstances and financial resources. You should be aware of the following points:
You may sustain a total loss of the funds. Under certain market conditions, you may find it difficult or impossible to liquidate a position. This can occur, for example, when the market reaches a daily price fluctuation limit or there is insufficient liquidity in the market. Also, transactions in crypto assets may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.

Internet transmission risks: You acknowledge that there are risks associated with utilising an Internet-based distributed ledger trading system including, but not limited to, the failure of hardware, software, and Internet connections. You acknowledge that Monesave shall not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when trading via the Services, however caused.

Legal risks: Legislative and regulatory changes or actions at any level may adversely affect the use, transfer, exchange, and value of crypto assets.

Loss of value: The value of your cryptocurrencies may be derived from the continued willingness of market participants to exchange cryptocurrencies for fiat or other cryptocurrencies. If such willingness is abolished for any reason, this may result in the potential for a permanent and total loss of value of a particular cryptocurrency. 

This statement is not to be taken as a full disclosure of trading risks.

‍Assumption of Risk; No Advice 

We do not provide investment advice. The information contained within the Monesave platform is for informational purposes only, and we are not soliciting any action based upon such information. Such information is not to be construed as investment advice.

TRANSACTION OPERATIONS

When placing an exchange order, you agree to provide accurate and complete information regarding the transaction, including the amount and type of assets to be exchanged.

Exchange rates for virtual assets and fiat currencies on Monesave’s platform are approximations, subject to variation until the time when funds are deposited into the account or wallet of Monesave. The current rate, calculated and set at the moment of fund receipt, may differ from the initial estimate provided on the website. Please note that Monesave does not offer rate lock services for virtual asset transactions. Clients will be informed of the final exchange rate and the total amount of assets to be received at the time of transaction confirmation, ensuring transparency and alignment with market dynamics.

JURISDICTION

Any legal claim or dispute arising from the use of our website, services, or products and these Terms and Conditions shall be governed by the internal laws of the Czech Republic without giving effect to any choice or conflict of law provision or rule.

Any lawsuit or legal action will be instituted exclusively in the courts of the Czech Republic. Monesave reserves the right to bring suits or actions against you in your country of residence or any other relevant country.

By agreeing to these Terms and Conditions, you waive any objections to the jurisdiction and venue of such courts. These Terms and Conditions are effective as of the date of publication and are subject to change without prior notice. Please review these Terms and Conditions regularly for any updates or changes.

FEES

You can view Monesave Fees here: